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Culture is King

How would you describe the working environment or culture at your company? Better yet, how would your front line employees describe your company if given the chance to do so anonymously? If your...

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The 50 Percent Factor: Why Executive Coaching Doesn’t Always Work

When CEOs or human resource professionals share their specific concerns about a leader who is experiencing challenges, their next question is always, “Do you think that coaching this individual will...

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Minimizing Brain Drain

Business is getting better. All the economic indicators are telling us that the economy is improving. From the lows of 2008, the stock market continues to rise, restoring the health of employees’...

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Employee Engagement is NOT HR’s Issue

We recently had a conversation with a Senior VP of Human Resources who set a goal to conduct an Employee Engagement Survey. When we started to discuss her goals, she stated, “I have a challenge....

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Employee Satisfaction is Overrated

For twenty-three years, we have conducted Employee Engagement Surveys. We have never conducted an Employee Satisfaction Survey. Why? We learned early on that you can have satisfied and happy employees...

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Sometimes the Whistleblower is Right

There is a negative connotation surrounding the term whistleblower. Traditionally, when someone blows the whistle and exposes the negative actions of a leader or the deficiencies of a...

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Why do CEOs Fail?

Although this statistic is not accurate for our clients, a widely cited study, The Leadership Gap, by the Center for Creative Leadership, estimated that nearly 40 percent of CEOs are fired within their...

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8 Signs of an Awesome Team Member

For over thirty three years, I have been an entrepreneur. Sometimes the thought of working for someone else will pop into my head and I ask myself scary questions, “Am I even employable? What kind of...

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10 Traits of a Great Executive Team

The success, or the failure, of an executive team can be felt throughout the organization. Strong teamwork and communication at the top, trickles down through all levels of management, to frontline...

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What Influences People to Change?

Oh, this is such a great question. Everyone reading this is most likely thinking of one employee or person in their life who is resistant to change. If you’ve ever had to fire an employee because of...

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Squelch Gossip in your Team

Whenever we bring diverse groups of people together to accomplish work, there is always potential for gossip. While occasional gossip may be an organizational reality, left unchecked, gossip can cause...

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Are you a Good Role Model?

Throughout our careers as consultants, we’ve coached many leaders who’ve struggled to build followership with either bosses, direct reports, or peers who don’t have a high level of respect for their...

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Your Customers Care About Your Employees (Almost As Much as You Do)

In the 90’s, customers demanded to know where your products were made to ensure they weren’t supporting a company that used sweatshops. In the early 2000’s, customers wanted to know how and with what...

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Is Your Work Environment Toxic?

Although I’ve been blessed with loving parents and a loving family, I have a friend who has a relationship with his parents and siblings that could be termed toxic. In fact, I would describe his...

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Bridging the Gap in Multigenerational Communication

Our accountant pointed out an interesting bit of data related to our recent company phone bill: the youngest team member spent approximately 22 minutes on calls, and texted 1285 times, while the oldest...

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Avoiding the “Either-Or” Trap

A manager I’m coaching recently told me, “I can either do the job right and miss the deadline, or I can produce poor quality work and meet my boss’ deadline.” On a personal note, my youngest daughter,...

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How to Build a Great Employer Brand

By Peter Stark and Amanda McDoulett (Marketing Coordinator) A New York Times article recently upheld the important role the family narrative plays in a healthy family. The term narrative refers to a...

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Effective Managers Do Things Differently

Eight Guiding Principles for Great Leadership Over the last twenty years, we have had the opportunity to work with thousands of managers. Some of these talented people seem to have one success after...

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How Bad Bosses Kill Employee Engagement

If you’ve ever worked for a bad boss, you’ve probably uttered these famous words …. “I don’t get paid enough to put up with this crap!” Bad bosses destroy morale and employee engagement and, more often...

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Is Technology Undermining Your Ability to Be a Great Leader?

Technology brings us so many great things. It brings us the ability to access information quicker than we have ever done in the past. My daughter is studying the presidents in school so I asked her who...

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